Order Cancellation
Orders can be canceled only if the order has not yet been processed or packed. Once an order has been prepared for dispatch or shipped, it cannot be canceled, modified, or refunded.
All Sales Are Final
Due to the nature of our products, we do not accept returns or exchanges for change of mind, allergic reactions, or dissatisfaction with scent, texture, or results. We strongly encourage you to try our mini sizes or samples before purchasing full-size items.
Damaged or Incorrect Items
If an item is received damaged or incorrect, please contact us within the same day of delivery via WhatsApp/Instagram/Email. Include clear photos or videos showing the damaged product, packaging, and invoice or shipping label along with your order number. After verification, we will offer a replacement . Reports made after 24 hours or without sufficient proof may not be eligible.
Misplacement/Lost
To report a missing item, an unboxing video is mandatory. Requests without a video will not be accepted.
Refunds
Refunds are only issued in exceptional cases at our sole discretion. Shipping costs are non-refundable. We generally provide replacements or store credit for verified issues.
Packaging Damage
Slight damage to outer packaging during shipment does not qualify for returns or refunds, provided the product inside is unaffected and safe to use.
Return Shipping
If a return is authorized, customers are responsible for the return shipping costs unless the issue was due to our error. We recommend using tracked shipping as we are not responsible for lost or damaged return parcels.
Customer Support
For further assistance, please contact us through any of the following:
📧 Email: havona.lk@gmail.com
📩 Instagram DM: @havona.lk
📱 WhatsApp: ‪+94 76 727 1789‬