Returns & Exchanges
At HAVONA, we genuinely care about delivering products in perfect condition and ensuring you have a smooth experience with us.
Please take a moment to carefully review product details before placing your order, as most purchases are considered final once confirmed.
If There’s an Issue With Your Order
If you receive:
- A damaged item
- A defective product
- A wrong item
- An item missing from your package
please contact our team within 48 hours of receiving the order.
To help us resolve the issue quickly, kindly provide:
- Your order number
- Clear photos/videos of the package and products
- A short explanation of the issue
Once verified, our team will arrange an appropriate solution such as a replacement, store credit, or refund where applicable.
Return Eligibility
For any approved return or exchange request, products must:
- Remain unused and unopened
- Be returned in original packaging
- Be in resellable condition
Items that have been opened, tested, damaged after delivery, or used cannot be accepted for return due to hygiene and safety standards.
Order Cancellations
Orders cannot be cancelled once dispatched.
If a customer refuses delivery after dispatch, future Cash on Delivery orders may be restricted.
Change of Mind Purchases
We do not offer returns or exchanges for:
- Change of mind
- Ordering the wrong product
- Personal preference after purchase
We encourage customers to read descriptions, usage instructions, and ingredient details carefully before ordering.
Payment Plans & Installments
Orders paid through installment/payment platforms such as KOKO or Mintpay may not be eligible for full refunds due to non-refundable processing charges imposed by payment providers.
Need Help?
For assistance regarding your order, feel free to contact the HAVONA support team through our official channels listed on HAVONA.lk.
Damaged or Incorrect Items
If an item is received damaged or incorrect, please contact us within the same day of delivery via WhatsApp/Instagram/Email. Include clear photos or videos showing the damaged product, packaging, and invoice or shipping label along with your order number. After verification, we will offer a replacement . Reports made after 24 hours or without sufficient proof may not be eligible.
Misplacement/Lost
To report a missing item, an unboxing video is mandatory. Requests without a video will not be accepted.
Refunds
Refunds are only issued in exceptional cases at our sole discretion. Shipping costs are non-refundable. We generally provide replacements or store credit for verified issues.
Packaging Damage
Slight damage to outer packaging during shipment does not qualify for returns or refunds, provided the product inside is unaffected and safe to use.
Customer Support
For further assistance, please contact us through any of the following:
📧 Email: havona.lk@gmail.com
📩 Instagram DM: @havona.lk
📱 WhatsApp: +94 78 572 7847