Returns & Exchanges
At HAVONA, we are committed to delivering authentic products in the best possible condition while ensuring a smooth shopping experience for every customer.
Please carefully review product details, ingredients, and usage instructions before placing your order, as most purchases are considered final once confirmed
If There’s an Issue With Your Order
If you receive:
- A damaged item
- A defective product
- A wrong item
- An item missing from your package
please contact our team within 24 hours of receiving the order.
To help us resolve the issue quickly, kindly provide:
- Your order number
- Clear photos/videos of the package and products
- A short explanation of the issue
Once verified, our team will arrange an appropriate solution such as a replacement, store credit, or refund where applicable. Reports made after 24 hours or without sufficient proof may not be eligible.
Order Cancellations
Orders cannot be cancelled once dispatched.
If a customer refuses delivery after dispatch, future orders may be restricted.
Change of Mind Purchases
We do not offer returns or exchanges for:
- Change of mind
- Ordering the wrong product
- Personal preference after purchase
We encourage customers to read descriptions, usage instructions, and ingredient details carefully before ordering.
Payment Plans & Installments
Orders paid through installment/payment platforms such as KOKO or Mintpay may not be eligible for full refunds due to non-refundable processing charges imposed by payment providers.
Misplacement/Lost
To report a missing item, an unboxing video is mandatory. Requests without a video will not be accepted.
Packaging Damage
Slight damage to outer packaging during shipment does not qualify for returns or refunds, provided the product inside is unaffected and safe to use.
Customer Support
For assistance regarding your order, feel free to contact the HAVONA support team through our official channels listed on website
📧 Email: havona.lk@gmail.com
📩 Instagram DM: @havona.lk
📱 WhatsApp: +94 78 572 7847